Manual contact lens orders, including specialty lenses and those not from the main four manufacturers (Alcon, Bausch & Lomb, CooperVision, Johnson & Johnson), are placed directly with vendors and not processed through CLX or ABB. These orders lack visibility in CLX and must be tracked by contacting the vendor with patient and order details. Manual orders may have longer turnaround times and require direct vendor communication for status updates.
Tracking Acuity Logic Auto-Order Contact Lens - Click Here
Tracking Online Contact Lens Orders - Click Here
When This Applies
- All Specialty Lenses (Scleral, hybrid, RGPs, Custom Soft CLs)
- Soft contact lenses not under the main 4 soft contact lens manufacturers
- This includes NaturalVue, Altius Sports, Gothika, etc.
How to Identify a Manual Contact Lens Order
A manual order is any contact lens not ordered through the main 4 soft contact lens manufacturers:
- Alcon
- Bausch & Lomb
- CooperVision
- Johnson & Johnson
Decision Point: Is the lens from one of the main 4 manufacturers?
-
If YES:
→ Follow standard workflow → [Track a Contact Lens Order] -
If NO:
→ This is a manual contact lens order
→ Continue below
Additional Indicators of Manual Orders
- No pink skittle in Acuity Logic
- Order entered manually or called/emailed to vendor
How to Track a Manual Contact Lens Order
- Open the patient’s order in Acuity Logic
- Identify the manufacturer or lab
- Locate the order number (if documented in notes or order details)
- Contact the vendor directly for status
Expected Outcome
- You obtain order status directly from the vendor
- You receive estimated ship date or production updates
Common Issues / Variations
- No order number available
→ Check order notes or original order entry
→ Contact vendor with patient name and lens information - Order not placed
→ Confirm with staff or doctor who entered the order - Longer turnaround times
→ Manual orders (especially specialty lenses) may take longer than standard soft lenses
If Submitting a HelpDesk Ticket (Required Information)
To receive faster assistance, include:
Patient Information
- Patient Name
- Date of Birth (DOB)
Order Details
- Manufacturer / lab
- Lens type (if known)
- Order number (if available)
- Date order was placed
Vendor Follow-Up
- Have you contacted the vendor? (Yes / No)
- If yes, what status was provided?
Important Note
Manual contact lens orders are not visible in CLX and must be tracked directly through the vendor.