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Tracking Acuity Logic Auto-Order Contact Lens Order

  • Updated

This article explains how to track contact lens orders placed via Acuity Logic and processed through CLX and ABB, covering standard soft lens orders. It details steps to check order status using a pink skittle icon in Acuity Logic to find the Supplier Order Number, then tracking the order in CLX. It defines order statuses and provides troubleshooting links and HelpDesk ticket submission guidance. For backorders, contact ABB directly.

 

Tracking Manual Contact Lens Orders - Click Here

Tracking Online Contact Lens Orders - Click Here

 

When This Applies

  • You need to check the status of a contact lens order
  • A patient is asking for an order update
  • You are unsure if an order was successfully transmitted

Before You Start

  • Have the patient name or transaction open in Acuity Logic (ALE)
  • You will retrieve a Supplier Order Number (Sup. Order #) to track the order in CLX

Track Order in Acuity Logic (ALE)

  1. Open the patient’s order in Acuity Logic
  2. Locate the pink “skittle” icon next to the order

 

Decision Point: Is there a pink skittle?

  • If YES:
    → Click the pink skittle
    → A popup will appear
    → Locate and copy the Sup. Order #
    → Proceed to CLX steps below
  •  
  • If NO:
    → The order has not been transmitted
    → Review Troubleshooting - Click Here
    → If unresolved, contact HelpDesk

Decision Point: Is there a Sup. Order #?

  • If YES:
    → Continue to CLX tracking
  • If NO:
    → Review Troubleshooting - Click Here
    → If unresolved, contact HelpDesk

 

 

 

 

 

 

 

Track Order in CLX

  1. Log into CLX
  2. Select Order Tracking from the left-hand menu
  3. In Search Filters:
    • Enter the Sup. Order # into the CLX Order # field
  4. Click Search
  5. In the results field, the Supplier Order # in CLX will be ABB's Order #

Order Status Definitions

  • Ready for Supplier Processing
    → Order is received by CLX and will be sent to ABB (processed hourly)
  • Order Acknowledged
    → ABB has received the order and is preparing it
  • Shipped / Partially Shipped
    → Order has been shipped (fully or partially)
  • Backordered
    → Product is temporarily unavailable
  • Cancelled
    → Order has been cancelled and will not be fulfilled

Expected Outcome

  • You can locate the order in CLX
  • You can clearly identify the current order status

 

If Submitting a HelpDesk Ticket (Required Information)

To receive faster assistance, include the following:

Patient Information

  • Patient Name
  • Date of Birth (DOB)

Order Details (Acuity Logic --> CLX)

  • Was there a pink Skittle on the Acuity Logic order?
  • Sup. Order #
  • Was the order found in CLX?
  • Current Order Status

Vendor Information

  • ABB Order Number (if available)
  • Have you contacted ABB for status updates?

 

Important Note

For updates on backordered items, contact ABB directly: 1-800-852-8089 → Ext. 2 → Option 2