To maintain secure and uninterrupted access to CLX System, all users must follow the updated login activity and password requirements outlined below. These are now part of the standard workflow for all practices.
Maintaining Account Access
To keep your CLX account active:
-
Active Users (Logged in within last 60 days):
No action is required. -
Inactive Users (No login within 60 days):
You must log into CLX to maintain access.
Failure to do so may result in account deactivation.
Session Management
For security purposes:
- CLX sessions will automatically time out after 15 minutes of inactivity
- When timed out, simply log back in to resume your work
Workflow Tip:
Plan to save or complete transactions promptly to avoid disruption during ordering or verification.
Password Requirements
All CLX passwords must meet the following criteria:
- Minimum of 12 characters
- Must be updated every 60 days
- Cannot reuse your last 14 passwords
Forgot Your Password
IF you are unable to log into CLX, Click the Forgot Password link at the bottom of the screen. This will send a temporary password to the practice email.
NOTE: HelpDesk cannot assist in resetting passwords.
Contact the CLX Support Team for further login assistance:
- Email: customerservice@CLXsystem.com
- Phone: (800) 874-6601